Face ID Not Working ‘Move iPhone Lower'(9 Ways to Fix)

I encountered a problem that I wasn’t expecting to encounter when configuring Face ID on my new iPhone. Face ID prompted me to lower the phone, so it could view my face because it didn’t appear to know where it was.

Even when my face was inside the circle, the phone continued to ask me to stop. To fix it as fast as possible, I needed to figure out what might have caused this. Thus, after spending a few hours daily researching the error, I am now able to learn how to fix the face ID error and also know the causes behind such an issue. 

Continue reading to see how you might encounter the face ID not working ‘move iPhone lower’ error and what to do if nothing else seems to be working.

Why are you Facing a Face ID not Working Error?

There are a few things to check for when troubleshooting, however here are a few of the more typical ones:

The camera is not functioning correctly because it is covered with dust or has nothing in front of it. There are a few things to check for when troubleshooting, however here are a few of the more typical ones for knowing can’t setup face ID move iPhone lower error.

7 Reasons for Face ID Not Working ‘Move iPhone Lower’


1. Dust on the Front Lens

When a camera lens is dirty, it can seriously impair how well it functions, which can both harm the quality of the photos you take and the ability of the camera to identify faces.

Face ID’s recognition software can only process the information the camera provides it with, and if dirt is in the way of the camera’s view, it interferes with the software’s ability to “see” you, and thus the error comes to move iPhone a little lower.

2. Error Occurring due to Covered: TrueDepth Camera

Not to worry much if you are unaware of what the TrueDepth camera stands for. In simple words, the TrueDepth camera may be understood as the Apple Face ID recognition software provided by the iOS device for the front-facing camera feature on your smartphone. 

Additionally, if it’s covered, it won’t function correctly like any other camera. Thus, for this, you are required to be aware that either the case, your finger, or anything else is not covering or blocking the front-facing camera that portrays your face ID identification. 

3. You’re not Looking at me Straight in the Face

Have you ever tried to unlock your phone with your fingerprint only to be informed that your fingerprint didn’t match because your finger wasn’t perfectly aligned with the button? Your Face ID recognition may experience a similar situation.

Your face should appear in specific locations depending on the camera’s range of view. The areas of your face that the identification software utilizes to confirm that you are you won’t be able to be detected by your camera if it is not properly positioned.

4. Your iOS Version has become Obsolete

When you don’t keep your phone updated, strange things can occasionally occur. Companies release operating system (OS) updates for gadgets like your computer and phone to safeguard your security and privacy and correct any bugs or strange conflicts that may occasionally occur.

Perhaps, if you often forget to wither make an update to your smartphone, you ought to perform the updating of the device for fixing the problems related to face ID identification issues or errors. If you wait too long to update your phone, you might start experiencing strange glitches like face ID move iPhone a little lower.

5. The Emergency SOS Feature on your iPhone is Activated

Additionally, if you see you will get to know that the top-rated company Apple has provided its users with an additional feature of turning off or disabling the Face ID feature on the device in case of Emergency SOS mode. Users can accidentally enable this feature on occasion. If your phone notifies you that Face ID is disabled, take a closer look at your screen.

If your phone is in emergency mode, it should also alert you with a message. Better yet, you ought to have the choice to disable Emergency mode.

6. Unlit Room

Everyone enjoys viewing their preferred streaming service on their phone while curled up in bed at night, right? Even if you don’t, almost everyone will eventually encounter a situation when they need to access their phone, but it’s dark outside.

Your dark surroundings may be the cause of your phone’s inability to recognize your face because cameras need light to properly “see” what they are supposed to. Attempt turning on a light or relocating to a better-lit area.

7. IR Camera Problem

The infrared camera must function effectively in addition to your flood illuminator for facial recognition to be successful. The component that can “read” your face is the infrared camera or move iPhone a little lower.

While if you see the flood illuminator appearing a beaming convex light infrared on your face just like a photographer takes a snapshot and generates a 3D kind of snapshot revealing your face. Any problem with the infrared camera is better left to experts, just like with the flood illuminator.

9 Ways to Fix the Error Face ID Not Working ‘Move iPhone Lower’


1. Lower your iPhone in Space

The most straightforward solution is to just reposition your camera such that your face is perfectly in focus so that your iPhone’s Face ID recognition software can do its thing. If your phone is telling you to decrease it, try following its instructions.

The simplest and most effective approach will be to follow your phone’s instructions if your issue has always been with camera alignment.

2. Clear the Lens of the Front Camera

We’ve already talked about how using your phone every day causes cameras to accumulate dust and other debris and how keeping your camera lens clean is essential to its operation, but we never covered how to clean your camera lens.

Electronics are frequently delicate and should be cleaned with great care. You may always clean down your camera lens with a dry microfiber towel or a lens cloth if it isn’t too dirty or you’re in a hurry.

If you don’t already have a lens cloth on hand, microfiber towels are an excellent alternative because they are frequently used for cleaning several delicate surfaces, including glasses lenses, and are simple to get.

3. The Face ID Reset

Resetting your Face ID may be the solution if your Face ID is refusing to function for you, whether it’s because you set it up in circumstances that are different from how you typically use your phone or there’s another problem called move iPhone a little lower.

Remember that when configuring Face ID, you want your appearance to be as close to a typical day as possible. This may entail changing your hairstyle, applying makeup, taking it off, or deciding whether or not you wear glasses, or applying makeup.

All of these elements will make it simpler for the software on your phone to identify you in the future.

4. Taking Off Any Face Covering

As we previously said, anything obscuring your face, such as a face mask, sunglasses, a lot of makeup, or anything else, could prevent the Face ID program from detecting you.

If you suspect that something is interfering with Face ID and it isn’t working, consider removing it before attempting to use Face ID once more. If your phone identifies you later, you will know not to use Face ID again with whatever it was that stopped it from recognizing you earlier.

5. Shut Down your iPhone

Unbelievable as it may seem, restarting your iPhone is the best way to fix Face ID issues. Despite how unoriginal this “workaround” is, numerous users have stated on the forums that a straightforward reboot fixes the majority of Face ID-related problems.

For this, you are required to slide and hold simultaneously the Side button and the Volume Down button for a few seconds till the Power off slider appears on the screen for making a restart to your device. Or else you can simply slide the pointer toward the right side to disable the iPhone. Check to see if Face ID is now functioning correctly by turning on your iPhone once more.

6. Reset every Setting on an iPhone

The next step in trying to resolve your Face ID recognition issues, if you’ve already tried everything above, might be to reset your iPhone. Try resetting your phone’s settings first, rather than performing a full factory reset and losing all of your data, photos, apps, and everything else.

The advantage of this is that you retain a lot of the customization you’d lose in a factory reset, which might sometimes solve any problem you may be experiencing. For this, you are required to quickly open the Settings page on your device for easy resetting on the iPhone settings. Next, select General > Transfer or Reset iPhone > Reset from the menu.

Then, you’ll have a choice among various possibilities. Choose Reset All Settings if you can. This choice will reset all of your iPhone’s settings to their factory defaults, perhaps improving Face ID recognition.

7. Back to Factory Reset

Your phone might need a factory reset if nothing else seems to work to resolve your Face ID recognition issues and nothing appears to be stopping your phone from detecting your face.

Although a factory reset implies returning the phone to the state it was in when it was initially unboxed, this isn’t ideal, and resets have been found to resolve several problems. An easy factory reset can be accomplished.

Go to General > Reset > Erase All Content and Settings in the Settings app on your iPhone. Click Erase iPhone when prompted. Your Apple ID and password will then need to be entered to verify your choice.

As soon as you do, your iPhone will restart itself and put you back in the same configuration as when it was first unboxed. Your phone should once again identify you once you’ve adjusted it to your preference.

8. Examine for Updates

Face ID has been getting better all the time thanks to iOS releases from Apple. The most recent significant change was modifying Face ID to support face masks. If you see it in general or usual terms this improvement is quite a long one and takes some time to fix the same. 

On the other hand, Face ID and other iPhone features might get broken by iOS updates. And, most of the time, you need to just wait for Apple to make the updating of your device and specifically address the problem. It’s crucial to keep your iPhone updated as a result.

If the last iOS upgrade was the root of the Face ID issue, the upcoming version would likely fix can’t setup face ID move iPhone lower error.  For this, you need to scroll to the Settings page of the device and then move to General of the icon and thereby move to Software update of the device to check any new updating of the device.

After that, move to the install icon to make a new update, and then lastly you need to check and know if the problem still persists. 

9. Apple Support

Of course, if everything else fails, get in touch with experts. They have received training to understand the ins and outs of Apple’s software and all the potential problems.

They’ll probably ask if you’ve tried some of the suggestions we’ve made here first, but after that, they’ll be able to delve into any more complicated problems.

Nobody likes contacting customer service, but sometimes it’s the only way to get your issue resolved. Contact details for Apple’s customer service are available on their website.

Frequently Asked Questions


1. Can the Face ID on an iPhone be fixed?

Ans. Your iPhone’s Face ID function can be corrected if it’s having trouble recognizing your face or any other issue. Bring it to your neighborhood Apple shop so that professionals there can examine and repair it.

2. After a new camera is installed, does Face ID still function?

Ans. Face ID will not be affected by changing the front camera alone, but if the full sensor array, including the camera, needs to be replaced, Face ID won’t function. To have an assembly installed on your phone that can use Face ID, you must take it to an Apple Store.

3. Can Face ID be damaged by dropping my iPhone?

Ans. Face ID won’t be affected by a drop unless the glass covering the sensor array or the phone itself is broken. Take the phone to an Apple Store in your area to have the sensor array and front cameras fixed.

4. How much does fixing Face ID cost?

Ans. Depending on the model, you can be looking at a bill of $500 to $600 if you don’t have AppleCare, which will fix any damage to your iPhone at no cost. Another option is to take the phone to an unauthorized repair facility, though doing so would void your warranty.

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Final Words


Even while Face ID has gotten better over time and fewer users are reporting the Face ID not functioning error, some users still experience problems. The issue is typically not a result of a hardware or software defect, and cleaning the camera will fix it.

So make sure nothing is hiding your face and clear the front sensors before trying to reset your phone or other options.

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